Assistant Manager - The Swan, Wedmore

Location
Wedmore, Somerset
Salary
Up to £22,000 per annum plus tips
Posted
27 Mar 2018
Closes
27 Apr 2018
Ref
Assistant Manager Swan

 

Assistant Manager - The Swan, Wedmore

Leadership/ Management

  • Work with the General Manager to inspire, motivate and lead the team to achieve or exceed sales and profit targets
  • Establish and maintain excellent standards of guest service
  • Ensure the pub reaches and maintains its maximum potential in all areas
  • Assist the General Manager to ensure all departments and team members comply with H&S, food hygiene and alcohol licensing regulations and requirements

   People

  • Assist the General Manager with the recruitment and training of team members and to manage and motivate the team to realise their maximum potential
  • Assist the General Manager with the training and development of the front-of-house team
  • Communicate regularly and effectively with all team members through team meetings, appraisals and one to one coaching
  • Assist the General Manager in preparing team rotas and schedules within agreed deadline and budgets
  • Establish and maintain excellent communication with line manager to agreed specifications and deadlines

Guest Service

  • Consistently practice and act as a role-model in the delivery of the highest standard of guest service to ensure that no customer is ever left unsatisfied
  • Effectively receive and channel customer feedback to maintain the highest possible standards from all team members
  • Deal with any guest complaints in a professional manner, using the internal complaint process

   Sales & Profitability

  • Achieve and maximise sales and profit targets as set by the General Manager
  • Ensure that adequate staffing levels are maintained and staff costs are within budget
  • Ensure adequate stock levels are maintained
  • Ensure all controllable costs including wastage are kept to a minimum whilst actively seeking new ways to improve the profitability of the pub
  • Ensure that the pub trades and operates in accordance with all statutory licensing, legal and company requirements
  • Work with the General Manager to improve COS results, implementing systems to aid improvement as and when necessary
  • Adhere to money/banking procedures in line with company policy

   Stock Management

  • Assist the General Manager to establish and maintain stock taking on weekly and monthly basis to agreed levels
  • Assist the General Manager and Head Chef to establish and maintain excellent relationships with suppliers to ensure efficient, documented, accurate and timely deliveries
  • Assist the General Manager to ensure the consistent quality, rotation and levels of stock

   Company Assets, Safety and Security

  • Carry out daily pre-shift opening checks to ensure standards of appearance and cleanliness are to the required standards
  • Ensure daily safe checks and end of night sales administration is completed accurately and carry out last-man-out checks on close downs
  • Establish, maintain and monitor the highest standards of Hygiene and Health & Safety in accordance with all statutory, legal and company requirements
  • Ensure that all company assets, keys, stock, property and goods are well cared for and secure at all times
  • Maintain the highest personal standards of presentation, dress and behaviour and to ensure that this is maintained by all team members
  • Maintain the highest standards of cleanliness and hygiene in all areas of the restaurant and bar environment, utensils, goods, equipment and both FOH and BOH areas

Additional Duties

  • Ensure the proper implementation of all company policies and procedures and to provide timely feedback to the Operations Manager how the policies and procedures could evolve to ensure a continually improving guest experience
  • Attend training and team meetings as required
  • Communicate company policies, procedures and standards and to ensure that these are fully understood, implemented and adhered to
  • Act as an ambassador for the company at all times and to carry out PR activities when requested by senior colleagues
  • Undertake any other duties as may reasonably be required by the company

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