Assistant Manager - The Swan, Wedmore

6 days left

Location
Wedmore, Somerset
Salary
Up to £22,000 per annum plus tips
Posted
27 Mar 2018
Closes
27 Apr 2018
Ref
Assistant Manager Swan

 

Assistant Manager - The Swan, Wedmore

Leadership/ Management

  • Work with the General Manager to inspire, motivate and lead the team to achieve or exceed sales and profit targets
  • Establish and maintain excellent standards of guest service
  • Ensure the pub reaches and maintains its maximum potential in all areas
  • Assist the General Manager to ensure all departments and team members comply with H&S, food hygiene and alcohol licensing regulations and requirements

   People

  • Assist the General Manager with the recruitment and training of team members and to manage and motivate the team to realise their maximum potential
  • Assist the General Manager with the training and development of the front-of-house team
  • Communicate regularly and effectively with all team members through team meetings, appraisals and one to one coaching
  • Assist the General Manager in preparing team rotas and schedules within agreed deadline and budgets
  • Establish and maintain excellent communication with line manager to agreed specifications and deadlines

Guest Service

  • Consistently practice and act as a role-model in the delivery of the highest standard of guest service to ensure that no customer is ever left unsatisfied
  • Effectively receive and channel customer feedback to maintain the highest possible standards from all team members
  • Deal with any guest complaints in a professional manner, using the internal complaint process

   Sales & Profitability

  • Achieve and maximise sales and profit targets as set by the General Manager
  • Ensure that adequate staffing levels are maintained and staff costs are within budget
  • Ensure adequate stock levels are maintained
  • Ensure all controllable costs including wastage are kept to a minimum whilst actively seeking new ways to improve the profitability of the pub
  • Ensure that the pub trades and operates in accordance with all statutory licensing, legal and company requirements
  • Work with the General Manager to improve COS results, implementing systems to aid improvement as and when necessary
  • Adhere to money/banking procedures in line with company policy

   Stock Management

  • Assist the General Manager to establish and maintain stock taking on weekly and monthly basis to agreed levels
  • Assist the General Manager and Head Chef to establish and maintain excellent relationships with suppliers to ensure efficient, documented, accurate and timely deliveries
  • Assist the General Manager to ensure the consistent quality, rotation and levels of stock

   Company Assets, Safety and Security

  • Carry out daily pre-shift opening checks to ensure standards of appearance and cleanliness are to the required standards
  • Ensure daily safe checks and end of night sales administration is completed accurately and carry out last-man-out checks on close downs
  • Establish, maintain and monitor the highest standards of Hygiene and Health & Safety in accordance with all statutory, legal and company requirements
  • Ensure that all company assets, keys, stock, property and goods are well cared for and secure at all times
  • Maintain the highest personal standards of presentation, dress and behaviour and to ensure that this is maintained by all team members
  • Maintain the highest standards of cleanliness and hygiene in all areas of the restaurant and bar environment, utensils, goods, equipment and both FOH and BOH areas

Additional Duties

  • Ensure the proper implementation of all company policies and procedures and to provide timely feedback to the Operations Manager how the policies and procedures could evolve to ensure a continually improving guest experience
  • Attend training and team meetings as required
  • Communicate company policies, procedures and standards and to ensure that these are fully understood, implemented and adhered to
  • Act as an ambassador for the company at all times and to carry out PR activities when requested by senior colleagues
  • Undertake any other duties as may reasonably be required by the company

Apply for Assistant Manager - The Swan, Wedmore

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Morning Advertiser Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs