General Manager - Norwood Arms
Norwood Arms (GL53 0AX), Leckhampton Road, Cheltenham, GLOUCESTERSHIRE GL53 0AX GBR
Salary:£34,000.00 - 40,000.00
About the Pub
The Norwood Arms is a fantastic local pub that is looking for the right GM or management couple to lead them in a significant refurbishment at the end of the summer. The pub is located in Leckhampton, which has a small community feel within walking distance of Cheltenham city centre.
The Norwood Arms is a Greene King local pub serving the mainstream menu, the pub is fairly large so easily zoned for eating, drinking and private parties. The pub garden is extensive to the rear with a patio to the front of the pub, and a large car park. It trades well over lunchtimes, feeling a bit like a high street business, but is also in the middle of an affluent residential area so benefits from a community feel - especially in the evenings and weekends. It has 7 cask ale handpulls and a premium selection of draught & spirits.
The leader of this business will need to work quickly to recruit and train a team determined to deliver great customer service and food quality, whilst being the friendly face of a community led local, to be ready for the refurbishment.
The planned refurbishment is a great opportunity to relaunch a rhythm of the week, and signal the return of this iconic pub to its rightful place as the best pub in Leckhampton. We anticipate the pub to significantly increase in sales and take over £20k weekly, rising to £30K at the peak of summer, experience of delivering these sales levels is desirable.
Cheltenham is a beautiful city famous for it's college, Jazz & literary festivals and of course the racecourse where the famous Gold cup takes place.
Greene King Local Pubs, where the Heart of the community comes together and our real foundations are the people!
Our pubs are anything you want them to be - the places where friendships are made, where life is celebrated and where memories of friends and family are shared. Local pubs are high-energy, upbeat and focused on providing quality food, local ales and fine wine.
Are you a true leader with a charismatic personality, who puts your customer and team at the heart of everything you do?
Is it your aspiration to be a role model General Manager who delivers exceptional service and achieves results?
Greene King is looking for you to lead from the front and be the welcoming face of your business. And you won't be alone as your Greene King family are here to support you every step of the way.
About the General Manager Role
Customer - A passion to deliver high service, leaving the customers with everlasting memories and an experience they looking forward to returning to. With a passion to deliver exceptional service and great food in a place where people can connect and share good times.
Team - Optimum satisfaction comes from leading, enabling and nurturing the team to support them to grow, develop and achieve their goals. You will have a natural flare to build meaningful relationships with stake holders and fellow colleagues.
Respect - You will set an example and standards in a respectful working environment. To drive results, a great working environment for team and great food & journey for your customers.
Results - From previous management or supervisorial experience in hospitality or leisure you will have acquired outstanding business acumen, and driving the team to great results. You will lead your business to great successes.
We Value You
· Competitive Salary & Bonus Scheme
· Work Life Balance
· Pension Scheme
· Life Insurance
· 33% Greene King Discount Card (for all managed pubs including Local Pubs and brands such as Hungry Horse, Flaming Grill, Chef & Brewer and Farmhouse Inns)
· Excellent Training and Career Progression opportunities across a range of impressive brands and businesses. Such as Management Development Programmes and NVQs.
By putting our CUSTOMER at the heart of what we do you will be joining a great TEAM that aspires to always treat each other with RESPECT and achieves great RESULTS