Hotel Duty Manager - Luxury 5* Hotel in London
Hotel Duty Manager – Luxury 5* Hotel in London
Location: Central London
We are looking for a creative and dynamic individual, thinking out of the box and keen to develop a strong team culture within a challenging and rewarding environment.
This position would suit either an experienced Duty Manager / EAM or a candidate in a Management position within the Front Office Division looking to take the next step forward into management.
This is a key role within the team that will act as a support to the Line Manager. We are seeking an experienced hospitality professional, passionate about providing great service to guest and supporting the growth of the property.
DUTY MANAGER RESPONSIBILITIES:
- Develop and implement a great work culture while maintaining a positive and friendly attitude at all times,
- Continuously offer a genuinely warm welcome to all guests and ensuring client satisfaction throughout stay
- Ensure that all reservations, data, key information and guests bills are entered correctly in the systems
- Ensure calls and emails are answered quickly and efficiently at all time
- Take ownership and action of any problems that may arise
- Liaise with all other departments to ensure efficient service and client satisfaction at all time
- Record and report any feedback and comments
- Keep all public areas, front and back office areas clean and tidy at all times
- Report maintenance and housekeeping requirements
- Support other departments when needed
THE IDEAL CANDIDATE WILL:
- Be trustworthy and diligent and have a “can do attitude”
- Go the Extra Mile and be passionate about what you do
- Display a degree of tact and diplomacy
- You’ll be hands on, love a challenge, will always be curious about new ideas and focused on developing a culture that others will embrace.
- Displays a pleasant and cheerful disposition to guests and employees
- Have the ability to assimilate information quickly
- Be able to clearly communicate to guest, Management and employees alike
- Have excellent attention to detail
- Be fully conversant in all legal and operational procedures within a Hotel
Interested in this great challenge?
Contact Lara@corecruitment.com with your updated CV