Reception Manager - Branded Hotel in Basingstoke

5 days left

Salary: Negotiable
17 Oct 2019
17 Nov 2019
Lara Dos Santos
Waiting Staff

Reception Manager – Branded Hotel in Basingstoke

Location:             Basingstoke

Salary:                  Negotiable

This beautiful leisure property in Basingstoke is seeking a Reception Manager to lead a team of receptionists and guest service hosts.

Key position for the property, we are seeking an experienced individual which will take full responsibility over the department (financial and operational).


  • Overseeing the day-to-day running of the reception desk
  • Monitoring of customer satisfaction and improvement on service delivery
  • Coaching and training the Reception team
  • Supervising and controlling the banking, invoice queries and floats
  • Dealing with reservation calls and queries.
  • Control over the budget and costs, P&L and KPIs


  • Currently be in a similar role within a 4* hotel
  • Have working knowledge of Opera
  • Have previous experience of leading a team
  • Be well versed on the financial aspect of the position
  • Have an excellent command of written and spoken English, combined with excellent communication skills
  • Have an outgoing and positive attitude

Does this sound like you?

If you are keen to discuss the details further, please apply or send your cv to LARA DOS SANTOS –  

Due to high numbers of applicants we aren’t always able to provide feedback, if you do not hear from us in 2 weeks’ time please assume you have not been successful. However, don’t hesitate to get in touch!

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